Share your policy for refunds, returns, and damaged items on your website so customers know what to expect.

Put your customer service contact information in a prominent place on your website so customers contact you with a dispute first instead of going right to the payment processor.

Add signature confirmation for items over $750 to help maintain compliance with PayPal's Seller Protection program (limits apply).

Get tracking on all shipments to ensure proof of shipment and proof of delivery.

Be clear about your shipping methods so customers know when to expect items.In addition to adding high-quality photos, videos, and product dimensions to your product pages, make it easy for customers to call your customer support staff so they can ask questions about a product before they place their order.Below are important dispute prevention tips to help you manage risk. We will not charge you for records requested in connection with your good-faith assertion of an error in your PayPal account.There are actions you can take to prevent disputes in the first place, saving you time, money, and customer frustration. This fee will apply for requests of information relating to why we had reasonable justification to refuse your payment order. See Inactive PayPal Account Fee Table below. The inactivity fee will be the lesser of the fee listed below or the remaining balance in your account. See Credit Card and Debit Card Link and Confirmation Table below. This amount will be refunded when you successfully complete the credit card or debit card verification process. Some users, in order to increase their sending limit or as PayPal may determine, may be charged a credit card and debit card link and confirmation fee. It was an approved payment as goods/services and the fixed fee is not. Whether it was on purpose (you did go through the steps to confirm) or by accident (your fingers accidently high the wrong keys) is irrelevant. There is no exception stated in the user agreement. See Bank Return on Withdrawal/Transfer out of PayPal Table below.Ĭredit Card and Debit Card Confirmation(s) PayPal does not refund the fixed 0.30 fee when a purchase payment is refunded. This fee is charged when a Withdrawal/transfer out of PayPal is attempted by a user and it fails because incorrect bank account information or delivery information is provided. For a complete listing of PayPal market codes, please access our Market Code Table.īank Return on Withdrawal/Transfer out of PayPal Market Code Table: We may refer to two-letter market codes throughout our fee pages. With data encryption, real-time transaction monitoring and buyer and seller. International transactions where both the sender and the receiver are registered with or identified by PayPal as resident in the United Kingdom, Guernsey, Jersey, Isle of Man are treated as domestic transactions for the purpose of applying fees. Whether you use PayPal to buy or sell, we help keep you and your payments safe. For a listing of our groupings, please access our Market/Region Grouping Table. Certain markets are grouped together when calculating international transaction rates. International: A transaction occurring when the sender and receiver are registered with or identified by PayPal as residents of different markets.

You can also view these changes by clicking ‘Legal’ at the bottom of any web-page and then selecting ‘Policy Updates’.ĭomestic: A transaction occurring when both the sender and receiver are registered with or identified by PayPal as residents of the same market. You can find details about changes to our rates and fees and when they will apply on our Policy Updates Page.

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